Refund policy

Refund & Return Policy for ShilaGums

Hamari koshish hoti hai ke aap tak behtareen quality ka product pohnche. Agar aap apne order se mutmain nahi hain, toh hamari policy niche darj hai:

1. Return Period

Aap product milne ke 7 din ke andar return ya exchange ki request kar sakte hain. 7 din guzarnay ke baad hum return accept nahi kar sakenge.

2. Eligibility for Returns

Return sirf tabhi mumkin hai agar:

• Product ka seal nahi khula (Unopened & Original Packaging).

• Product damage ya wrong item deliver hua ho.

• Aapke paas purchase ki receipt ya proof mojood ho.

Note: Health & Hygiene ki wajah se khuli hui bottle (Opened Bottle) return nahi ki ja sakti.

3. Refund Process

Jab hamein aapka returned item mil jayega aur hum usay check kar lenge, toh hum aapko inform karenge. Agar refund approve ho jata hai, toh aapki payment 7 working days mein aapke bank account ya original payment method par bhej di jayegi.

4. Shipping Costs

Return shipping ke charges customer ko khud ada karne honge, siwaye us surat mein jab product hamari taraf se galat ya damaged bheja gaya ho.

5. Contact Us

Kisi bhi sawal ya return request ke liye humse rabta karein:

• Email: support@shilagums.com

• WhatsApp: 0333-1312140